Refund Policy

At FlySimGo, we strive to provide high-quality eSIM services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be granted for our eSIM products and services.

General Refund Policy

Due to the digital nature of eSIM products and the immediate delivery of activation codes, all sales are generally considered final. However, we understand that exceptional circumstances may arise, and we are committed to working with our customers to resolve any issues.

Eligible Refund Scenarios

Refunds may be considered in the following circumstances:

• Technical Issues: If the eSIM fails to activate due to technical problems on our end
• Service Unavailability: If the service is not available in the purchased destination
• Duplicate Purchase: If you accidentally purchase the same plan multiple times
• Immediate Cancellation: If you request a refund within 1 hour of purchase and before eSIM activation
• Travel Plan Changes: If you change your travel plans within 30 days and the eSIM has not been installed
• Fraudulent Transaction: If your payment was processed without your authorization

Non-Refundable Situations

Refunds will not be provided in the following situations:

• After the eSIM has been successfully activated and used
• Device compatibility issues (please check compatibility before purchase)
• User error in installation or setup
• Network coverage issues in remote areas
• Partial usage of data allowance
• Expired eSIM plans that were not activated within the validity period

Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team at support@flysimgo.com
2. Provide your order number and detailed explanation of the issue
3. Include any relevant screenshots or error messages

Our team will review your request and respond within 2-3 business days. If approved, the refund will be processed to your original payment method.

Refund Processing Time

Once a refund is approved:

• Credit Card: 3-5 business days
• PayPal: 1-2 business days
• Bank Transfer: 5-7 business days

Please note that processing times may vary depending on your financial institution.

Contact Information

For refund requests or questions about this policy, please contact us: