Refund Policy

At FlySimGo, we strive to provide high-quality eSIM services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be granted for our eSIM products and services.

General Refund Policy

eSIMs are delivered digitally and instantly. If your eSIM has not been installed, we accept a full refund request within 30 days of purchase. Once an eSIM has been installed and activated, refunds are limited to the circumstances listed below. We understand that exceptional circumstances may arise and we are committed to working with our customers to resolve any issues.

Eligible Refund Scenarios

Refunds may be considered in the following circumstances:

• Unused eSIM (full refund): If the eSIM has not been installed, you can request a full refund within 30 days of purchase
• Technical Issues: If the eSIM fails to activate due to technical problems on our end
• Service Unavailability: If the service is not available in the purchased destination
• Duplicate Purchase: If you accidentally purchase the same plan multiple times
• Fraudulent Transaction: If your payment was processed without your authorisation

Non-Refundable Situations

Refunds will not be provided in the following situations:

• After the eSIM has been successfully activated and used
• Device compatibility issues (please check compatibility before purchase)
• User error in installation or setup
• Network coverage issues in remote areas
• Partial usage of data allowance
• Expired eSIM plans that were not activated within the validity period

Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team at support@flysimgo.com
2. Provide your order number and a detailed explanation of the issue
3. Include any relevant screenshots or error messages

Our team will review your request and respond within 2–3 business days. If approved, the refund will be processed to your original payment method.

Refund Processing Time

Once a refund is approved:

• Credit Card: 3–5 business days
• PayPal: 1–2 business days

Please note that processing times may vary depending on your financial institution.

Contact Information

For refund requests or questions about this policy, please contact us: